Hunt group

Hunt group

Hunt groups 
A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined group (hunt group) of extensions numbers. The call can be broadcast or rotated through the pool of lines until a free line is found and the caller is connected. 

Log out and Log in

When phone is actively logged into hunt group calls will be incoming. Log out to prevent hunt group calls.

Tip: Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone

How to on Phone:

1. Go to the softkey and press more, press 1 time or greater until "Hunt group" appears on screen display

2. Press Hunt group and a pop-up notification is on screen display "You have successfully logged in to the hunt group" or "You have successfully logged out of the hunt group"

3. Final step, keep phone actively logged in to hunt group and calls will be incoming. Log out to prevent hunt group calls.

Hunt Pros and Cons

Pros

• The handling of multiple calls is more elegant than with shared lines
• Improve business efficiency 
• Improve call answering efficiency
• Low cost to implement

Cons

• No use with Mobility Single Number Reach
• Typically No Call Forwarding, exceptions could apply and forwarding will go to mobile's VM
• More complex setups consider an auto-attendant instead
• Sizing limits may consider a call center instead
• Voice mail is shared on one mailbox

Do Not Disturb (DND)

If a device in a Hunt List has DND Ringer Off activated, the call is still presented to the user. However, the DND Incoming Call Alert settings would still apply.

If a device in a Hunt List has DND Call Reject activated, any calls to that Hunt List will go to the next member and will not get sent to this device.

Hunt Pilot 

Maximum Hunt Timer = 60

Hunt List

Hunt List Details

RNA Reversion Timeout - reference hunt timer, make divisible by 60 on Top Down
Distribution Algorithm: Top Down, Circular, Longest Idle Time, Broadcast