MRA Jabber Login User Guide

Step 1: Please reset your Jabber program using the below instructions.

• Please note, if this is your first time using Jabber, skip to Step 2.

Directions:

• Go to the Jabber application:
• Sign out and Reset Jabber
• A dialog pop up appears, Do you want to retain the certificate? Click Remove

Example:

Step 2: For MRA Jabber devices, first enter the account name as seen. This will be your 11-digit extension with "@mra1.ngtsohio.com"

• For ODT agents, please use "@odt.ngtsohio.com" instead

Example:

Step 3: on the next screen, enter in your 11-digit phone number and password

Example:

Step 4: Click on "Sign In" to complete the sign in process for Jabber