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Kurmi Training Guide

Andrew S.
  • Updated

 

Link to the Kurmi Training video playlist:

https://www.youtube.com/playlist?list=PLxI9iKpYiXkXeUBeZxn3pGU6Hsm0PCnK7

 

 

Voicemail PIN Reset

Voicemail PCA Password Reset

Voicemail Remove

Voicemail to Email Notifications

Password Reset on My Phone Self Care Portal

Phone PIN Reset

Password Unlock on My Phone Self Care Portal

 

Voicemail PIN reset/PCA reset

 

Way 1: 

Navigate to Advanced Resources > Cisco > Unity Connection > Day 2 

 

Redefine the filters to search for the line or voicemail user in question 

Click into the account, click on the pencil and PIN can be updated from Account Status 

PCA can also be updated from this section as well 

 

Password/PIN update from Self Care

  1. Sign in to the users self care portal (or substitute into the user if you have Admin access)
  2. Select the ‘Update my account’ button on the landing page
  3. Under Web Password/ you can remove the check to change the password, under Telephone Password you can remove the check to change the PIN.
  4. Press Apply at the top right
  5. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

 

 

 

 

Voicemail To Email  

 

Follow steps 1-3 to the side 

Once in the account, click on "Notification Devices" 

Here, you can edit the email address(s) for the STMP device (voicemail notification for email) 

 

For Voicemail to .wav - Select "Message Actions" and you would be able to modify the email address for the voicemail to .wav file 

 

 

Remove Voicemail Account 

 

Follow steps 1-3 to the side 

Click into the account and click on the "x" button to delete the voicemail account 

 

 

 

Name Update

Line Update (add or remove)

Call Forward All

Call Pickup Group

External Phone Number Mask

No Answer Ring Duration

Search Line Detail (MAC address lookup)

 

Name Update

  1. Search for and select the user
  2. Click the pencil icon at the top left to modify
  3. Update the First Name and Last Name
  4. Click Apply at the top right
  5. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

Line Update (remove)

  1. Search for and select the user
  2. Go down to Package of the user, click the drop down arrow on the left next to Cisco – Deskphones
  3. Click on the phone you want to update
  4. Click the pencil icon at the top left to modify
  5. Next to Associated lines do one of the following
  6. Click the ⓧ to delete an existing line
  7. Click Apply at the top right
  8. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

Line Update (add or remove)

  1. Search for and select the user
  2. Go down to Package of the user, click the + to the right of Cisco – User line members
  3. Go down to Service Cisco – User line members New
  4. Search for the 11-digit number in the Cisco – Lines * field and press Enter to add it
    1. If you need to only apply it to some phones, you can remove a line from specific phones by clicking the ⓧ next to the number on the phone you don’t want it to be on.
  5. Click Apply at the top right
  6. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

Call Forward All

  1. Search for and select the user
  2. Go down to Package of the user, click on “Cisco – Lines”
  3. Click the pencil icon at the top left to modify
  4. Click to enable the check box for “Update call forwards” if not already checked
  5. Do one of the following:
    1. Click the checkbox for “Call forward all to voicemail of the line to send it to voicemail
    2. Type in the number you want to forward to on the line next to “Destination for Call Forwarding – All Calls”
  6. Click Apply at the top right
  7. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

Call Pickup Group

  1. Search for and select the user
  2. Go down to Package of the user, click on the + (plus) to the right of “Cisco – Pickup Group Member”
  3. Type the Pickup Group on the line next to “Cisco – Pickup groups*”, you can type partial names to search for the correct one, and click on the one you want
  4. Click Apply at the top right
  5. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

External Phone Number Mask

  1. Search for and select the user
  2. Go down to Package of the user, click on “Cisco – Lines”
  3. Click the pencil icon at the top left to modify
  4. On the line next to “Displayed Number”, type in either:
    1. 11 “X” to display the actual number
    2. The 11-digit number you want to show as the mask
  5. Click Apply at the top right
  6. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

No Answer Ring Duration

  1. Search for and select the user
  2. Go down to Package of the user, click on “Cisco – Lines”
  3. Click the pencil icon at the top left to modify
  4. On the line next to “Duration” under “Destination for call forward busy (Internal)”, change the value of the No Answer Ring Duration to what you want, this is measured in seconds. (4 seconds is about 1 ring)
  5. Click Apply at the top right
  6. Wait for the Operation to complete, you should get a green toast at the top left saying it completed successfully.

Search Line Detail (MAC Address Lookup)

  1. Search for and select the user
  2. Go down to Package of the user, click the drop down arrow on the left next to Cisco – Deskphones

Alternatively to lookup an existing MAC not tied to a user, just type it in the search box instead of the user.

 

 

 

Speed Dials

Busy Lamp Fields / Sidecar entry

Sidecar Module (Enable / Disable)

Phone Button Template

Do Not Disturb (DND) (on/off)

Single Number Reach

 

Speed dials –

  1. Search for and Select your user
  2. Scroll down to Package of the user and Select the service ‘Cisco – Deskphones’
  3. Click the device in question
  4. Select SpeedDials under the ‘Functionalities’ tab
  5. Edit Speed Dials as required with a Number and Description
  6. Apply
  7. Confirm the ‘Keys Updated’ message in the top left

 

BLF / Sidecar Entry –

Sidecar example E8BA7006FA1C

  1. Search for and Select your user or search by MAC address
  2. Scroll down to Package of the user and Select the service ‘Cisco – Deskphones’
  3. Click the device in question
  4. Select Busy Lamp Fields under the ‘Functionalities’ tab
  5. Edit BLFs as required with a Number and Description
  6. Apply
  7. Confirm the ‘Keys Updated’ message in the top left

 

Sidecar Enable/Disable –

Sidecar example E8BA7006FA1C

  1. Search for and Select your user or search by MAC address
  2. Scroll down to Package of the user and Select the service ‘Cisco – Deskphones’
  3. Click the device in question
  4. Click the pencil to modify
  5. Select the Expansion module type (or leave blank to disable)
  6. Apply
  7. Confirm the ‘Modification Completed Successfully’ message in the top left

 

 

Phone Button Template –

  1. Search for and Select your user
  2. Scroll down to Package of the user and Select the service ‘Cisco – Deskphones’
  3. Click the device in question
  4. Click the pencil to modify
  5. Select a new Phone Button template from the dropdown menu
  6. Apply
  7. Confirm the ‘Modification Completed Successfully’ message in the top left

 

Do Not Disturb (DND) (on/off) –

  1. Search for and Select your user
  2. Scroll down to Package of the user and Select the service ‘Cisco – Deskphones’
  3. Click the device in question
  4. Click the pencil to modify
  5. Toggle the DND checkbox on/off
  6. Apply
  7. Confirm the ‘Modification Completed Successfully’ message in the top left

 

Single Number Reach –

  1. Search for and Select your user
  2. In functionalities tab Select ‘Remote Destinations’
  3. Edit the Remote destination for the alternate number (ie. Cell phone)
  4. On the user, Scroll down to Package of the user and Select ‘Single Number Reach’
  5. Apply
  6. Confirm the ‘Modification Completed Successfully’ message in the top left

 

 

Add Cisco Jabber

Jabber Certificate Push

Phone Hot Swap

Owner Associations (add or remove)

Hunt Group Members (add or remove)

 

Add Cisco Jabber

  1. Search for and Select your user
  2. Ensure that they have the proper Package to allow Jabber
  3. Under ‘Package of the user’ click the plus (+) next to ‘Cisco Jabber - Collaboration for desktops’ Or the intended device
  4. The settings will auto populate based on the user profile, but take a look to confirm they are correct
  5. Click ‘Apply’

 

Jabber Certificate Push

 

Start in the home menu:

Click on Manage a User 

 

  1. Enter the 11 digit phone number, select the user and click Ok
  2. Scroll down to package of the user and click Cisco Jabber - Collaboration for desktops
  3. Click Modify and  CAPF Operations, select Operations List
  4. Change Certificate Operation: Install/Upgrade
  5. Operation completes by (yyyy:MM:dd:HH:mm) to a future date, ex 6 months out, click Ok
  6. Click Apply to preserve your changes

 

Phone Hot Swap (like for like or a new model number)

 

Start in the home menu:

Click on Manage a User 

 

  1. Enter the 11 digit phone number, select the user and click Ok
  2. Scroll down to package of the user and click Cisco – Deskphones
  3. Click Pencil and enter the new MAC Address “SEPABCDEF121234” or if a new model enter the model number “Cisco 8865”
  4. Click Apply to preserve your changes

 

 

 

Owner User ID 

 

Start in the home menu:

Click on Manage a User 

 

  1. Enter the 11 digit phone number, select the user and click Ok
  2. Scroll down to package of the user and click Cisco – Deskphones and click Modify 
  3. Go to Owner User ID and enter the 11 digit phone number
  4. Click Apply to preserve your changes

 

Hunt Group Add or Remove Member 

 

Start in the Daily Management menu:

Shared Services > Cisco – Line groups

 

  1. Find and select the correct group 
  2. Click on the gear on the top to Manage Lines of the Line Group Service
  3. Click x to delete and remove and/or enter 11 digit phone number to add
  4. Click Apply to preserve your changes

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