Incoming Calls

Each phone line can handle up to three incoming calls. Each call is represented visually by a new call pane on your screen.

Answer an incoming call
Put a call on hold
Answer a second call
Transfer an incoming call

There are three different levels of diverting calls when you don't want to receive them:

Divert a call to voicemail — When your phone rings, two contextual SoftKeys appear: Answer and iDivert. Pressing iDivertsends the call to voicemail.
Manage Do Not Disturb (DND) — Set up Do Not Disturb ahead of time when you don't want your phone to ring. When it's active, you can configure (from the portal) different notification modes, and you have the choice to Answer or iDivert.
***Do Not Disturb is not synched across all your company provided phones that support this setting. Please make a selection and click the Save button to apply this new setting. NOTE: this does not apply to additional phones (i.e., mobile, hotel, home, etc).
- DND presence will be on BLF status even though on IP phone DND is turned off
Forward all calls — When you don't want to receive calls or notification of calls, you can forward them directly to voicemail or another target number.

Answer an Incoming Call

You can answer an incoming call in one of several ways.

Lift the Handset.
To answer with the speakerphone, do one of the following:
Press the Speaker button,
Press the Answer Softkey, or
Press the line button for the incoming call.
To answer with a headset, do one of the following:
If the Headset button is not lighted, press it.
If the Headset button is lighted, either:
Press the Answer Softkey, or
Press the line button for the incoming call.

Note: Press the Mute button to mute or unmute a call.

Put a Call on Hold

To put a call on hold:

Press the Hold Softkey.

To return to the call:

Press the call's corresponding Line Button or the Resume Softkey.
If you have multiple calls on hold, press the corresponding Line Button to select the call to resume.

Answer a Second Call

To switch from a connected call to a ringing call:

Press the Answer Softkey.
The first call is automatically placed on hold when you answer the ringing call.

To switch between connected calls (on one line):

Use the navigation arrows to highlight the call you want, or press the call's corresponding Line Button.
Press the Resume Softkey.
Any active call is placed on hold and the selected call is resumed.

To end either call:

Use the navigation arrows to highlight the call, or press the call's corresponding Line Button.
Press the EndCall Softkey.

Handling multiple calls

Your phone line can handle multiple calls. Each call is represented visually by a new call pane on your screen. Keep these tips in mind when you're handling multiple calls:

The active call pane is darker than the other call pane(s).
The SoftKeys across the bottom of your screen affect the active call pane only.
You can use the four-way navigation pad to move between panes.

Call PickUp Group

Call Pickup is available as an additional requested feature on some phones. If your phone has Call Pickup, you can answer a call ringing on a co-worker's phone in your Call PickUp Group by redirecting the call to your phone.

With dialtone, press the Pickup softkey.
The call transfers and rings to your phone.
Press the Answer softkey to take the call.

Call PickUp BLF

Call Pickup is available as a way to answer Busy Lamp Fields on the phone's main display and/or expansion module (must be included in Call PickUp Group)

With a new call the BLF light flashes amber.
Press the more softkey and the Pickup softkey.
The call transfers and rings to your phone.
Press the Answer softkey to take the call

Forward All Calls

To forward all incoming calls to another number:

Press the CfwdALL Softkey.
Enter a target number:

For on-net VoIP numbers, enter 11 digits;
For off-net numbers enter 1 + 10 digits;

A flashing right arrow appears next to your telephone number on the LCD screen to indicate that all incoming calls are being forwarded.
The target number appears in the status line (near the bottom of the screen).
Note: CfwdAll doesn't remember the last number to which all calls were forwarded.

To cancel:

Press the CfwdALL Softkey again.

Divert a Call to Voicemail

You can quickly and easily divert an incoming call to voicemail. Simply:

Press the iDivert Softkey.

Manage Do Not Disturb (DND)

The DND Softkey lets you mute the ringing of your phone for future calls while still giving you the option to answer or divert the call to voicemail.

When you want to prevent audible ringing of future incoming calls:

Press the DND Softkey.
The status line, near the bottom of your screen, shows as "Do Not Disturb is active."
When a call comes in, the Answer and the iDivert Softkeys will appear, giving you the options to answer the call or to divert it to voicemail. If you do nothing, the call will automatically roll over to voicemail.
To turn on DND, simply press the DND Softkey again.

Do Not Disturb (DND) can be turned on or off, which is configured from the web portal interface at IM & Availability > Do Not Disturb > Turn on

Check below to set the Do Not Disturb setting on all of your company provided phones. NOTE: This does not apply to IM or additional phones (i.e., mobile, hotel, home, etc).
> Save

Transfer an Incoming Call

When you receive an incoming call you want to transfer:

Answer the call.
Press the Transfer Softkey.
The call is placed on hold.
Enter the target number.
When the target number rings, either:

Press the Transfer Softkey again, or
Wait for the party to answer so you can announce the call, and then press the Transfer Softkey.

If the party refuses the call, or the call does not complete successfully:

Press the EndCall Softkey to end the transfer process, then:
Press the Resume Softkey to rejoin the original call.

Call History

Access Call History for missed, received, and placed calls

Press the Applications button.
Press 1 for Call History.
Navigate to the call you want to access.
To see call details, press the more softkey followed by the Details softkey.

Use your call logs to dial a number

You can press the Call softkey to dial any highlighted number.

Note: If the number was placed from an outside line, you will need to add a 9 (or 9 + 1 for long distance).

To more easily and quickly dial an outside number from your Call History list:

Select the number.
Click the more softkey.
Click the EditDial softkey.
Enter edits.
Click the Call softkey.

Delete calls from the call log:

To delete a call from the call log:

With the call highlighted, press the more softkey.
Press the Delete softkey.
You will get a warning “Are you sure you want to delete this record?” Press the Delete softkey.

To delete all the calls in a log:

Select Missed Calls or All Calls softkey.
Press the Clear List softkey.
You will be asked to confirm that you want to clear all calls from that list. Press the Delete softkey.

Directories

Your Personal Directory can contain your Personal Address Book and Fast Dials. You configure your Personal Address Book on the web portal, but Fast Dials via your phone interface. To access the Personal Directory from your phone:

Press the Directories button.
Enter your Login ID, scroll down to enter your PIN at the prompt, and press Submit.

related items:
Use Directories https://ngts.zendesk.com/hc/en-us/articles/201230853-Use-Directories